Matthew Youngfield
4507 W 2nd Ave
Denver, CO 80219
myoungf1@hotmail.com
Primary Phone: (303) 922-2443

SUMMARY OF QUALIFICATIONS

An experienced Provisioner with expertise in the following areas: 
- Supervising 5 to 8 Provisioner’s. 
- Provisioning customers telephone service. 
- Directly contacting apartment communities managers. 
- Training New Employees. 
- Creating new Training Manuals. 
- Creating Metrics Tracking Reports via MS Excel
- 10 Key By Touch and Alpha Numeric Data Entry By Touch

EXPERIENCE 

1/2005 - Present Self Employed

- Do computer repairs including operating system fixes, virus clean up, and security software checks.

- Build custom computers to the customers specifications.

- Tutor customers on software programs and actions.

7/2003 – 1/2004 Qwest Communications via IGate Corporation Denver CO
Software Engineer/Regression Tester
- Ensure that all Rules that the developers wanted tested were placed into the appropriate system prior to Regression testing.
- Ensure that all changes to the Rules were checked into the appropriate system to ensure that the Rules were correct and that no additional errors arose.
- Make sure to analyze thoroughly the results after Regression is completed to ensure that all Rules changes were correct as the developer intended and communicate the results to the developers as appropriate. 
- Make sure to communicate with every developer and obtain any needed orders from the developer that may be needed. 

2/2001 - 12/2002 Qwest Communications via DataTrend Information Systems Denver CO 
Telecommunications Consultant 
- In charge of monitoring Production environments to ensure all components worked properly.
- Attended emergency conference calls with Production Support to help resolve any production outages that may have occurred. Also provided root cause analysis to management to ensure that all problems were resolved as well as allowed management to ensure that no legal or compliance procedures were jeopardized. 
- Created an MS Excel spreadsheet to track all outages, whether Qwest generated or customer generated and gave to management on a weekly basis.
- Called appropriate Production Support groups to correct any problems with a customer’s transactions flowing through the system.
- Called appropriate customers to communicate any problems with Qwest connecting to the customers.
- Recorded, via MS Excel Spreadsheet, any outages incurred during production hours in the production environment.
- Responsible with setting up a trading partner customer in system.
- Responsible with helping trading partner customers implement EDI with Qwest by attending daily testing conference calls with the customer and to monitor incoming test cases in the Qwest test systems and to communicate and help troubleshoot any problems with the customer.
- Created, with customers, test plans and orders for use with implementation testing. Ensured that all test orders complied with Qwest Business Rules requirements.
- Offer support to the customer for 30 days after a customer is moved to the production environment.
- Created training guide for use by new employees.

7/2000 - 2/2001 TESS Communications Inc Westminster CO 
Provisioning Specialist 
- Reviewed logs and applied maps to ensure that orders were sent to Qwest correctly. 
- Provisioned customers’ local phone service orders via Qwest’s ordering systems.
- Obtained all necessary information for the technician’s successful turn up of the customer. 
- Aided the business analyst on bringing up the TESS Communication Operating System quickly and successfully. 
- Drafted provisioning plans TESS Communication Operating System, and pin pointed any problems with the system. 
- Was in contact with Metasolv to resolve problems in the system. 
- Responsible for imputing all Customer Account information into the TESS Communication operating system. 

5/2000 - 7/2000 ICG Communications via Adecco TAD Technical Englewood CO 
Corporate Trainer 
- Trained 15 to 25 new ICG Communications employees on the history of ICG, the history of the telecommunications industry, a broad overview of the telecommunications industry.
- Developed additional training modules for future employee training. 

9/1998 - 3/2000 OnePoint Communications Aurora CO
Supervisor New Provisioning West Region
- Resolved any regulatory customer complaints in a timely manner. 
Supervised a group of 5 to 8 Activation Specialists in provisioning new customer’s telephone service requests through internal billing systems as well as US West’s provisioning system. 
- Tracked the productivity of team members to ensure that the companies’ set daily metrics were met as well as monitored that the quality of work was up to the companies’ defined standards. 
- Reported, on a daily and weekly basis, the team’s overall productivity and quality, the number of orders received on each business day, and the percentage of orders actually worked on the same business day. 
- Assigned several special projects requiring completion in an expeditious and thorough manner.

Lead MAC Team Western Region
- Distributed all incoming work to the Activation Specialist team and ensured completion of work in a 24-hour period. 
- Tracked, via MS Excel, all work received during the week, separated by type of order, and presented the weekly work volume and team productivity both graphically as well as numerically.

Activation’s Specialist I & II
- Processed requests for new telephone service as well as changes to an existing customer’s service. 
- Provisioned daily assigned work in a timely fashion, preferably within a 24-hour period. 
- Contacted apartment community manager, if necessary, to clarify the request for Local Telephone Service so to ensure correct Provisioning of the request

12/1997 - 9/1998 US West Denver Interconnect Department Denver CO 
CAIMS Logger
- Logged all incoming orders. 
- Logged all completed orders that had responses sent customers. 
- Worked to report the current and pending backlog, via MS Excel and MS Word. This report was sent, on a weekly basis, to all necessary managers in the Denver Interconnect Department. 

Service Order Screener
- Screened orders for accuracy ensuring that all the proper information was on the orders. 
- Verified if the information given on the order matched the current US West account information.
- If information was incomplete or incorrect, initiated a call to the customer to obtain the appropriate information. 

Service Order Typist
- Input screened work orders into either the US West systems, satisfying a customers request for new service, conversion of service, change to existing service or disconnect of service. 
- Worked as an on site trainer for the screening group.
- Assisted managers with resolution of trouble inquiries. 

10/1997 - 11/1997 MHCD via Phillips Temps Denver CO 
Accounting Data Entry Clerk
- Performed data entry of all current clients billing information into MHCD’s computer billing system. 
- Entered information on changes to a customer’s current account as well as terminating clients no longer received treatment from any of the company’s clinics. 
- Entered new client account information. 

7/1996 - 10/1997 MCI Communications Denver CO 
Local Order Coordinator 
- Entered in orders to switch and/or install new local residential phone service with MCI Local.
- Worked with internal systems, customer service, and the escalation’s desk to solve any provisioning problems with a customer’s MCI Local phone service. 
- Worked closely with the individual companies to ensure that all orders were processed properly and expeditiously for switching of a customer to MCI Local. 
- Gathered data for new MCI Local customers ensuring that all information was properly populated on the order prior to submission to the appropriate company. 

EDUCATION 

6/1988 Denver West High School US-CO-Denver 
High School or equivalent 
Graduated June 1988 with Honors 

Carroll College US-MT-Helena 
High School or equivalent 
Attended August 1988 – May 1989 with an emphasis on Business Administration 

AFFILIATIONS 

10/2002 – 5/2003 Collaborative Decision Making Team Newlon Elementary School

10/2002 - Present North American Fishing Club Life Member